FAQs

Please visit our Contact Us page or use the contact form on our homepage. We will do our best to get back to you promptly.

Due to liability reasons, it is against Sirius Metals’ company policy to put down false information on any legal document including Customs Forms. We understand that there are some costly tariffs and taxes on postage in some countries, but please be aware of those additional charges in your respective country. Sirius Metals does not cover any additional postage fees, VATs or tariffs that your country may require.

The Safety Data Sheet for our colloidal Gold mentions that you should not get it in your eyes or on your clothes or skin. It is not because it will harm you, it is because colloidal Gold does stain (especially in higher concentrations) and we included it in the SDS as a warning for that particular reason.

If we do not sell an item you are looking for, please let us know and we will consider including it in our product line. Please understand that it may take a little while to get things right, but we assure you that it will be worth the wait! We value our customers’ feedback and ideas and we do our best to make them happen soon.

We at Sirius Metals do our very best to provide free fast shipping all around the world. If there is a problem with your order or you have not received it yet, please check your tracking number first.

You can track your order under My Account > Track My Order

If you do not have a tracking number, please do not hesitate to contact us and let us know. We will do what we can to help.

For our international customers, please allow some time for Customs to approve your package. If you still don’t receive your package within a reasonable time, please go to your local post office with the tracking number provided with your order so they can see what is going on with your package. If that still doesn’t help, please contact us and we will do what we can to help.

No, Sirius Metals is solely an E-Commerce business and does not have a brick-and-mortar store. If you are interested in stocking Sirius Metals products in your store, please contact us at wholesale@siriusmetals.com

If you have any additional questions, please fill out the form below and we will get back to you shortly.

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