FAQs

Frequently Asked Questions


It depends on which product you are asking about. Sirius Metals is a chemical reagent retailer and does not sell any products for the intention of consumption. Although we do not condone the use of our products as a supplement, we do have products that are not harmful when ingested (such as Colloidal Gold, Copper, Silver, etc and our Magnesium L-Threonate). We do also sell products that are not at all safe to consume such as Gold Chloride. If you do purchase on of our products with the intention to drink it, please contact us and read the MSDS sheet (provided on our website) before doing so. If you or someone else has ingested a Sirius Metals product that is not safe to consume, please call Poison Control immediately and remain on the line for instructions.

Since we do not sell any of our products as a supplement, we regret to say that dosage is not included. All of Sirius Metals’ products are reagent grade and not supplement grade. Because of this, we cannot provide proper dosage.

It all boils down to purity. In order for Sirius Metals’ Colloidal Metal products to be reagent grade, the purity must be as high as possible in order to make the cut for laboratory use. Any contaminant in any of our products could produce faulty results when used in a chemical reaction.

For supplement grade Colloidal Metals, it is not completely required to have a purity of 99.999+% (although it is much preferred).

It is like comparing reagent Sodium Chloride to regular table salt. Both are salt, both you can eat safely. However the table salt will have other stuff in it (iodine for iodized salt, additional minerals from sea salt and pink salt, etc). Sodium Chloride on the other hand, is only Sodium Chloride with nothing else.

This applies to Magnesium L-Threonate as well. Both (our colloids and our Magnesium L-Threonate) are safe to consume, but since neither are sold as a supplement and none of our products include proper dosage, we do not condone the consumption of it as a supplement.

Our colloidal Gold’s MSDS sheet mentions that you should not get it in your eyes or on your clothes or skin. It is not because it will harm you, it is because colloidal Gold does stain (especially in higher concentrations) and we included it in the MSDS as a warning for that particular reason.

We at Sirius Metals do our very best to provide free fast shipping all around the world. If there is a problem with your order or you have not received it yet, please check your tracking number first. If you do not have a tracking number, please do not hesitate to contact us and let us know. We will do what we can to help.

 

For our international customers, please allow some time for Customs to approve your package. If you still don’t receive your package soon, please go to your local post office with the tracking number provided with your order so they can see what is going on with your package. If that still doesn’t help, please contact us and we will do what we can to help.

We regret to say that due to liability reasons, it is against Sirius Metals’ company policy to put down false information on any legal document including Customs Forms. We understand that there are some costly tariffs and taxes on postage in some countries, but please be aware of those additional charges in your respective country. Sirius Metals does provide free shipping internationally and domestically, however, we do not cover any additional postage fees that your country requires. We apologize for the inconvenience.

We have many ways for our customers to contact us. We have links to our social media on our homepage as well as the website’s footer. We have a contact page that includes our mailing address, email, and phone/text number that you can find on our website’s footer or on our contact page here.

If for any reason you cannot get a hold of us, please shoot us an email, text or voicemail and we will respond to you promptly. If you are on social media, you can also DM us there if you prefer.

If we do not sell an item you are looking for, please let us know and we will consider including it in our product line. Please understand that it may take a little while to get things right, but we assure you that it will be worth the wait! We value our customers’ feedback and ideas and we do our best to make them happen soon.

We are a small business so far, but we do indeed provide small quantity private labeling.

If you are interested in our services, please contact us at sales@siriusmetals.com

If you are a manufacturer interested in private labeling for Sirius Metals, please contact us at cherie@siriusmetals.com

No, Sirius Metals does not yet have a brick-and-mortar store. We are solely an E-Commerce business for now.

If you are a store and are interested in stocking Sirius Metals products in your store, please contact us at wholesale@siriusmetals.com